BEST RATE GUARANTEE

1. What are the requirements for submitting a claim for Hyatt's Best Rate Guarantee?

When comparing rates between Hyatt and other sites, if you find a lower rate than what is offered on Hyatt.com, simply submit an online claim form. A Hyatt.com representative will review your claim and respond with the status of your claim within 24 hours. The rate must be for the same hotel, type of accommodations, room type and bed type, as well as the same dates and number of guests. The lower rate must meet the Terms and Conditions to qualify for the Best Rate Guarantee.

2. If I am able to find a lower rate, how do I contact Hyatt?

If submitting a claim in English, simply fill out our online claim form after booking on Hyatt.com. To submit a claim in a language other than English, please call Hyatt's reservation center at 1-888-96 HYATT (1-888-964-9288) or your local Hyatt reservation center after booking on Hyatt.com. A Hyatt.com representative will review your claim and respond with the status of your claim within 24 hours.

3. Am I required to book my reservation on Hyatt.com to qualify for Hyatt's Best Rate Guarantee?

Yes. If you find a lower rate within 24 hours of booking your reservation on Hyatt.com, simply fill out our online claim form to submit a claim in English (or call 1-888-96 HYATT (1-888-964-9288) or your Hyatt reservation center to submit a claim in a language other than English), and a Hyatt.com representative will review your claim and make the appropriate adjustments to your rate if the Terms and Conditions are met.

You should review the rate and cancellation policies for any reservation you make on Hyatt.com. Certain reservations may be non-cancellable once booked, and a cancellation charge may apply in other instances if the reservation is cancelled after the deadline identified in the rate and cancellation policies. The rate and cancellation policies outline the applicable restrictions for each reservation.

4. When will I know if my rate will be adjusted?

All claims will be handled and responded to within 24 hours. The Hyatt.com representative will go to the web site where the lower rate was found and ensure it is for the same terms and conditions as the Hyatt.com rate, for the same length of stay, and otherwise qualifies under the Best Rate Guarantee Terms and Conditions. If the claim qualifies, the Hyatt.com representative will apply the 20% discount.

5. Do I receive 20% off of each night?

The Hyatt Best Rate Guarantee is determined based off the total stay rate, not a nightly rate.

6. Are taxes and service charges included in the guarantee?

The Hyatt Best Rate Guarantee only applies to the total room rate. It does not apply to any taxes, service charges, gratuities or other fees.

7. What is acceptable evidence of a lower rate?

When you submit an online claim form, you will be asked to provide the URL where the lower rate was found, and a screenshot showing the lower rate on the competing website. A Hyatt.com representative will attempt to validate availability of the lower rate, and verify that it complies with the Hyatt Best Rate Guarantee Terms and Conditions. If the rate is no longer available, the Hyatt Best Rate Guarantee will not apply.

8. Are Hyatt Gold Passport points awarded for bookings that qualify for the Hyatt Best Rate Guarantee?

Yes. The number of Hyatt Gold Passport points to be awarded to Hyatt Gold Passport members will be based on the eligible rate actually paid upon checkout. Normal Hyatt Gold Passport benefits will apply based on your tier level.